Built for ISP support desks
Fibre resellers, WISPs and business ISPs run different networks and take the same shape of day: too many easy questions in front of the hard ones, and subscribers who start shopping around when nobody answers.
Reselling on Openserve, Vumatel, Octotel, Frogfoot
Fibre resellers
You do not own the network, so the fault belongs to the FNO and the four hundred messages belong to you. The volume arrives in an hour, and what a subscriber remembers afterwards is not the outage — it is how long they sat there not knowing.
With Kepto
- Every subscriber hears back in seconds, including the four hundredth one.
- Sorted by area and by problem, so a node-wide fault looks like a node-wide fault.
- One inbox for the desk, so nobody answers the same message twice.
Fixed wireless, tower-fed, town and farm
WISPs
Weather, power and line of sight decide your day. A storm takes a tower and everyone on it messages at once, while the person reading WhatsApp is the same person dispatching the technician who has to climb it.
With Kepto
- Subscribers get an answer while your technicians are still in the bakkie.
- The answers you give during every outage, ready in one tap.
- The ones still waiting when the tower is back come to somebody, not to nobody.
Dedicated lines, SLAs, business accounts
Business ISPs
Fewer subscribers, and each one is a contract. The clock on an SLA starts when the client says it started, and the WhatsApp thread is the only record of when that was — sitting on an account manager's handset.
With Kepto
- Every conversation timestamped and on the company's record, not a personal phone.
- Straight to the engineer who covers that client, at any hour.
- Nothing sits unanswered long enough to become a conversation about the SLA.
Somewhere between the three?
Most ISPs are. Tell us how many subscribers you carry and how support reaches you today, and we will tell you straight whether this helps.
See it on your own support number
A short call, your real traffic, and an honest answer about whether this helps.
Or email customers@kepto.co.za. We reply to every message within one business day.